Meet Your Benefits Support Team at Maddock & Associates
Benefits work best when you know who to contact.
At Maddock & Associates, every employer group is supported by a dedicated team, so you are not starting from scratch each time a question comes up. Whether you are an employer managing benefits or an employee trying to use them, you have a consistent group of people who know your plan and can help you take the next step.
Your dedicated Maddock team
Each group has three key areas of support:
Dedicated Benefits Consultant
Your dedicated consultant helps guide the overall benefits strategy, renewal planning, carrier conversations, and long-term support for your program.
Implementation Manager
Your implementation manager helps set up new plans, open enrollment, coordinates the transition process, and ensures the details are handled correctly so your benefits launch smoothly.
Benefits Advocate Team
Your team of Benefits Advocates helps with open enrollment, new hire enrollments, and employee changes throughout the year. They are also your first stop for most claim troubleshooting, because many claim issues start with simple documentation or process fixes.
How to reach us
For enrollments and terminations
Email: enrollments@maddockinsurance.com
Claims, ID cards, and address updates
Email: service@maddockinsurance.com
Medicare and Individual support
Call: 253-854-0199
A simple process that reduces benefits noise
When benefits feel complicated, it is usually because something is unclear, a claim is pending, a bill does not look right, or the next step is not obvious. Our goal is to reduce that noise with a simple approach:
- We listen and clarify what is happening
- We help you gather the right information
- We guide you to the next best step so you can move forward
Tips to help us help you faster
When you reach out, include:
- Your name and employer group
- The carrier name and plan type (medical, dental, vision, etc.)
- What happened and when
- Any documents you have (bill, EOB, denial letter, portal screenshots)
Still need help?
Not sure where to start? Email service@maddockinsurance.com and we will point you in the right direction.
